Refund Policy

💸 Refund Policy — Science Platform

At Science Platform, we are committed to providing high-quality educational content and a rewarding learning experience. However, we understand there may be situations where a refund is necessary. Please read our refund policy carefully before making a purchase.

1. General Policy

All purchases of premium courses, subscriptions, or learning materials are non-refundable unless otherwise stated in this policy.

2. Eligibility for Refunds

You may be eligible for a refund if you meet all the following conditions:

  • You submit a refund request within 24 hrs of purchase
  • You provide a valid reason (e.g., accidental purchase, technical issues)

We reserve the right to reject refund requests that do not meet these conditions.

3. Non-Refundable Cases

Refunds will not be granted in the following cases:

  • You changed your mind after accessing significant course content
  • You failed to cancel a recurring subscription on time
  • Discounts or promotional offers were used
  • Your reason is related to exam performance or expectations

4. Subscription Cancellation

  • Monthly or yearly subscriptions can be canceled at any time from your account dashboard.
  • Cancellation prevents future billing but does not provide a refund for the current cycle.
  • You will retain access to premium features until the end of your billing period.

5. Technical Issues

If you're unable to access content due to a technical issue on our side:

  • Contact our support team immediately
  • If the issue cannot be resolved within 72 hours, a full or partial refund may be granted

6. How to Request a Refund

To request a refund:

  1. Email us at scienceplatformbd@gmail.com
  2. Include your full name, email, order ID, and reason for the refund
  3. Allow up to 5–7 business days for a decision

If approved, the refund will be processed via the original payment method within 7–10 business days.

7. Modifications to This Policy

We may update this policy at any time. The most current version will always be available on our website.